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Does Your Culture Include Your Clients?

Society's relatively recent obsession with workplace culture is an interesting phenomenon. It is undeniably overdue, and it is exciting...

Sink or Swim? Prepare Your New Hires

This headline seems so obvious but many veterinary hospitals still do not take training seriously. I have heard many responses when I ask...

To Board or Not To Board...

This is a great question that does not have one definitive answer. I recently fielded a question asking about boarding numbers when one...

The Positive Impact of Simplicity

Brendan Burchard says it perfectly. "People are remarkably bad at remembering long lists of goals. I learned this at a professional level...

Is Your Lobby Engaging?

I have the opportunity to walk into a variety of hospital lobbies, and I spend time perusing them online too. This arena is often so...

Schooled by Irma; Disaster Prep

Well, much to my dismay my September blog was interrupted by Hurricane Irma. She has come and gone, leaving a wake of devastation as well...

Choosing Your Communications Platform

I am thrilled to see practices using the variety of platforms available to communicate with clients and ease the workload of the practice...

Treatment Plan or Estimate?

I stand firmly in the treatment plan camp. Long ago our industry started discussing the benefits of focusing on using verbiage that puts...

Is Yours a "Generic" Practice?

When I visit practices one of my favorite areas to lay eyes on is the pharmacy. Even with all of the education there is to be had...

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