May 5, 2020

Our reception areas are important, will you re-open yours?

April 8, 2020

Society's relatively recent obsession with workplace culture is an interesting phenomenon. It is undeniably overdue, and it is exciting to see increased numbers of employers viewing employees as assets.

In our industry, and many others that are service based, I think it...

March 3, 2020

This headline seems so obvious but many veterinary hospitals still do not take training seriously.

I have heard many responses when I ask about a practice's training program. Most often it seems that there isn't a training program but the owner or manager knows one need...

February 8, 2020

I love to think about practice culture and how it can revolutionize our industry. Today I am motivated to type as I think about the confusion I sometimes encounter when practice leadership implements activities and policies to impact culture and morale.
 
Leaders...

November 5, 2019

This is a great question that does not have one definitive answer. I recently fielded a question asking about boarding numbers when one considers wage vs. boarding revenue.

I look at boarding from many aspects and often times wish some practices would do away with it....

April 5, 2019

Should veterinary practices charge a biohazard fee?

May 17, 2018

On a training phone call recently I sat with a business associate to learn about a new product. The trainer said the word "cool" as a response so frequently that I had a hard time focusing on content and a harder time considering her a credible instructor. As we're lis...

April 15, 2018

Brendan Burchard says it perfectly. "People are remarkably bad at remembering long lists of goals. I learned this at a professional level when trying to get my high-performance coaching clients to stay on track; the longer their lists of to-do's and goals, the more ove...

March 17, 2018

Veterinarians need to call their clients in a timely manner, after surgery, and they need to make an appearance in (and sometimes actually spearhead) surgical discharges.

I am reallyyyy passionate about this subject. Warning - the following is straight talk, no can...

February 6, 2018

I have the opportunity to walk into a variety of hospital lobbies, and I spend time perusing them online too. This arena is often so overlooked and underutilized. Make your lobby or waiting area an engaging place to be! I know, many of you say "we strive to make waitin...